I like the fact that we can create a process for various responsibilities and then have the ability to easily update our processes as we find better ways to accomplish the jobs that need to be done. For instance, ProcessPlan has helped me learn the company’s bill pay process and keeps everyone on task to get the bills paid efficiently and on time. We are still learning ways to use ProcessPlan to get the most effective use of the software.

The greatest value I’ve found in ProcessPlan is that it covers three needs within one app: we can design, implement and document our processes all at once. We’ve used it to optimize employee onboarding, standardize client onboarding, and even to make sure we never miss a work anniversary. In a company of over 300, tracking dependencies and making them explicit helps us detect blockers we otherwise would have missed.

We streamlined some processes and were able to involve non techie/non mgmt people in describing their processes thanks to the designer so easy to use as it actually is. That the language through which we program processes is simple & visual, in contrast with BPML… Read more “Riccardo Cattaneo”