Account & Data Deletion

How to request deletion of your ProcessPlan account and the personal data associated with it.

Last Updated: July 29, 2026

Requesting Deletion of Your Account

You can cancel your ProcessPlan account at any time from within the app. To request permanent deletion of your account and the personal data associated with it, submit the form below. You do not need an account or to be signed in to use it.

Use the email address associated with the account you want deleted.
Your best guess is fine. We use this to confirm which account the request belongs to, so that nobody can request deletion of an account that is not theirs.

We confirm that a request comes from the account holder before we delete anything. That protects your account, and your company's data, from being deleted by someone else. We may contact you for more detail if we cannot match the request to an account.

If you would rather not use the form, email [email protected] from the email address associated with your account, using the subject line "Account Deletion Request," and include your account email address and company name. You can also start a request from within the platform through the in-app Help menu, or by contacting your account administrator.

What Is Deleted

When we complete a verified account deletion request, we delete:

  • Your account information, including your name, email address, company name, and billing address.
  • Your user login and authentication credentials.
  • The personal data and content associated with your account that we hold in order to provide the service, subject to the limited exceptions below.

What May Be Retained

We retain a limited amount of data after deletion only where required or permitted by law:

  • Billing and tax records are retained as required by applicable tax and accounting laws.
  • Encrypted backups are retained for up to 7 days and are then automatically deleted.
  • Aggregated or anonymized data that no longer identifies you may be retained.

Timeline

We acknowledge deletion requests promptly and complete verified requests within 30 days. Separately, account information is deleted automatically 90 days after a subscription is cancelled, unless a longer retention period is required by law.

If a Company Added You to ProcessPlan

If your personal data was stored in ProcessPlan by one of our customers (for example, your employer added you as a user), that customer is the Data Controller of that data. Please direct your deletion request to that organization. If you are unsure, contact us at [email protected] and we will help route your request.

More Information

For full details on how we collect, use, and protect personal data, see our Privacy Policy. For other questions, visit our Contact page or email [email protected].