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In this post, we are going to build a process that will serve as a ticketing system to help your IT department manage the support requests they receive.   Step 1: Choosing Process fields For this process, we want to capture the Employee Name, the issue the employee...

In this post, we are going to build a process that will allow your customers to submit feedback to your organization and allow you to take steps in handling that feedback. Step 1: Setting up the Process fields We need to decide what information to capture with...